Frequently Asked Questions
What if I need to modify my order?
Please contact us immediately before you order has shipped for any modifications.
What if I need to change my shipping address?
If you need a shipping address change, you’ll need to give us a shout ASAP before your order is sent out!
Can I get same day delivery?
At the moment, we can only offer same-day shipping for bulk orders. Please inquire for rates.
How to get a refund?
We refund on a case-by-case basis. We know things happen! Don’t be afraid to reach out!
I lost my password, how to login?
Simply select “Forgot Password?” on the account login prompt. For further issues, please contact the CoolDucky Team.
What happens with my personal data?
CoolDucky retains no access to any financial information, nor do we ever see it. Your address and order history is saved internally within our system. Please read our privacy disclosure for further details.